SHIPPING

This Shipping Policy outlines how and when orders from Urban Pace Studios are shipped. By placing an order on our website, you agree to the terms below.

If you have questions about your shipment, please contact us at info@urbanpacestudios.com.

Shipping destinations

We currently ship to all states within Mexico and selected international locations. If your country is not listed at checkout, please email us to confirm availability.

Shipping rates

Shipping rates are calculated at checkout based on your location and the size of your order. We occasionally offer free shipping promotions, which will be clearly stated on the website when active.

Order processing time

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the following business day.

Estimated delivery times

• Mexico (standard): 3–5 business days

• International: 5–10 business days (may vary by destination)

Please note: delivery times are estimates only and may vary due to courier delays or customs clearance (for international orders).

Tracking information

Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking may take up to 24 hours to update after the order has left our facility.

Customs and duties

For international orders, Urban Pace Studios is not responsible for any customs duties, taxes, or import fees incurred upon arrival in the destination country. These charges are the responsibility of the customer.

Incorrect or incomplete address

Please ensure your shipping address is complete and accurate. Urban Pace Studios is not responsible for orders delayed or lost due to incorrect or incomplete shipping information.

If a package is returned to us due to an address error, we will contact you to arrange redelivery. Additional shipping fees may apply.

Lost or delayed shipments

If your order has not arrived within the estimated delivery time, please first check the tracking status. If you need further assistance, contact us at info@urbanpacestudios.com and we will work with the courier to investigate.

Damaged packages

If your order arrives visibly damaged, please notify the delivery carrier at the time of delivery and contact us immediately. Include photographs of the packaging and product to assist with a claim.